Legal
Please read this Privacy Policy carefully before using Loqsy. By creating an account or using Loqsy, you agree to how we collect, use, share, store, and protect your information as described below.
Effective: August 2026Loqsy is intended for users in India with a valid +91 mobile number.
You must be at least 18 years old to create an account or use Loqsy.
This policy applies to the Loqsy app, website, support channels, and related services.
Account and verification information, including your phone number, OTP verification status, device session, and login activity.
Profile information you provide, such as first name, last initial, date of birth, age, gender, interest preferences, height, work, education, city, community, religion, dating intention, lifestyle choices, pets, interests, prompts, bio, and photos.
Contact signals if you choose to sync contacts. We may process contact numbers or hashed contact data to support trusted-circle and mutual-contact discovery.
Discovery and activity information, including likes, passes, super likes, matches, chats metadata, filters, reports, blocks, profile edits, and app interactions.
Location information if you allow it or enter it, such as city, approximate location, or approximate distance for discovery. We do not show your exact coordinates to other users.
Device and technical information, such as app version, device type, IP address, crash logs, diagnostics, security events, and performance data.
To create, authenticate, protect, and maintain your account.
To verify phone numbers, enforce +91 and 18+ eligibility, prevent fake accounts, and reduce spam or abuse.
To build and display your profile, upload and process photos, and show profile completion.
To suggest profiles using preferences, city or nearby context, shared interests, mutual signals, and discovery filters.
To enable likes, super likes, matches, chats, notifications, block and report tools, and safety features.
To provide customer support, process feedback, debug issues, improve reliability, understand feature performance, and comply with applicable law.
Loqsy uses contact and mutual signals to make discovery feel less random and more trust-aware.
Other users may see mutual previews, counts, or limited initials depending on the product flow, but we do not reveal private contact names, phone numbers, or contact details before a match unless you choose a setting that allows it.
Contacts are not used to message people on your behalf.
You can choose not to sync contacts, though some trusted-circle discovery features may be limited.
Other users may see profile details you make visible, such as photos, first name and last initial, age, city or approximate location context, bio, prompts, interests, height, work, education, lifestyle fields, dating intention, and optional fields you choose to show.
Your phone number, OTPs, exact coordinates, private contact details, and hidden optional fields are not shown to other users.
Religion, community, and similar sensitive profile details are shown only according to your choices and product visibility controls.
Likes and super likes are anonymous unless both users mutually match.
When there is a mutual match, chat unlocks and Loqsy may show match context, including whether a super like was used.
Chats and related metadata may be processed to deliver messages, prevent abuse, investigate reports, and comply with law.
You control the photos, prompts, bio, and other content you add to Loqsy.
Photos and content are visible inside Loqsy according to product design and your available settings.
We may process, resize, store, review, restrict, or remove content to operate Loqsy, improve safety, enforce our Terms, or comply with law.
Reports are confidential. We do not tell the reported user who reported them.
Blocking is designed to hide profiles and chats from each other where technically possible.
Reports may include profile, chat, activity, and content context needed to review the issue.
We may use automated systems, manual review, trusted signals, and service providers to detect abuse, fraud, unsafe behavior, or policy violations.
With other users, only as needed for discovery, profile viewing, matching, chat, mutual previews, and visibility features.
With service providers who help us operate hosting, storage, OTP and SMS, push notifications, analytics, security, moderation, support, and app infrastructure.
With courts, law enforcement, regulators, or government authorities where required by law or necessary to protect users, rights, safety, or the service.
In connection with a merger, acquisition, financing, restructuring, or business transfer, subject to appropriate safeguards.
We do not sell your phone number, private contact details, or contact list.
We keep information while your account is active or as needed to provide Loqsy, protect users, prevent fraud, resolve disputes, maintain security, and comply with law.
If you delete or deactivate your account, we aim to remove it from discovery, subject to technical processing time.
Some records, such as reports, limited report evidence, moderation history, blocks, security logs, legal records, backup copies, and fraud-prevention data, may be retained longer under a documented retention period or legal hold.
Logs and security records may be retained as required under applicable Indian cybersecurity directions and other laws.
You can edit many profile fields, photos, prompts, interests, filters, visibility choices, and notification settings in the app.
Some fields, such as date of birth, may be locked after onboarding for safety and eligibility reasons.
You can choose whether to sync contacts, allow location access, enable notifications, use app lock, report users, block users, or delete your account where available.
You can manage app permissions, including contacts, photos, notifications, and location, through your device settings.
Subject to applicable Indian data-protection law, you may request access, correction, update, deletion, grievance redressal, withdrawal of consent where applicable, and other rights available under law.
Some requests may be limited by safety, fraud prevention, legal obligations, technical feasibility, or the rights of other users.
To exercise privacy rights, contact us using the details below.
We use technical and organizational safeguards designed to protect user data, including phone verification, access controls, monitoring, and encryption where appropriate.
No digital service is 100% secure. Keep your device, phone number, OTPs, and account access safe.
If you believe your account or data has been compromised, contact us promptly.
Loqsy is for adults only. We do not knowingly allow users under 18 to create accounts.
If we learn that a user is under 18, we may remove the account and related information, subject to safety and legal retention needs.
Loqsy and our service providers may process information in India or other locations where infrastructure, support, security, or storage providers operate.
Where information is processed outside India, we use safeguards intended to protect it consistently with this policy and applicable law.
We may update this Privacy Policy as Loqsy evolves or as legal, safety, or operational requirements change.
Material changes will be communicated in the app or through another reasonable notice. Continued use after changes means you accept the updated policy.
For privacy questions, contact us at support@quinaxis.com.
Loqsy is owned and operated by Quinaxis.
Grievance email: support@quinaxis.com.
Registered address: [Registered business address].
Additional registered business and grievance officer details will be updated before public launch.