Delete your Loqsy account

1. Delete your account in the Loqsy app

Open the Loqsy app and sign in with the phone number on your account.

1. Go to Settings.
2. Scroll to Danger Zone.
3. Tap Delete Account.
4. Review both confirmations, then tap Delete my account.

2. What happens after deletion

Your account is deactivated immediately, removed from discovery, and signed out.

The app shows your exact recovery deadline, normally 30 days after the request. You can recover the same account before that deadline by signing in again with the same phone number. Signing in during the recovery period cancels deletion.

Permanent deletion is scheduled to begin after the recovery period. It may finish later while required database and file cleanup completes. Once permanent deletion processing begins, the account cannot be recovered.

As soon as the request is accepted, Loqsy invalidates your authentication and signs you out. The signed-out confirmation screen then gives you a private deletion-status link. Copy or save it if you want to check progress. Anyone with this private link can view its limited deletion status, so keep it private. Loqsy does not send an SMS or email completion notice.

Opening the private link only displays status; it never restores your account or cancels deletion. The link remains available while deletion is scheduled or processing and expires 30 days after deletion is completed or cancelled.

3. Data that may be retained

Completed means Loqsy has deleted the account record and ordinary profile fields, photos, contacts, discovery activity, sessions, linked product analytics, messages, and files, except for specific records retained for the reasons below. It does not mean every narrowly retained safety, legal, security, or backup record has reached its separate expiry date.

Reports, moderation decisions, and limited related evidence follow documented category-specific deadlines. Information and associated records for covered removed or disabled content are retained for 180 days, or longer where lawfully required. Covered registration information is retained for 180 days after account cancellation or withdrawal, with longer preservation where legally required.

A minimal deletion-status record is retained until the private status link expires.

Active investigations, documented preservation obligations, and legal holds may extend the relevant period. Access to retained records is restricted according to purpose. See the Privacy Policy for the full retention schedule, backup periods, and exceptions.

4. If you cannot access the app

If you cannot access Loqsy, email support@quinaxis.com and request account deletion from a channel where Loqsy can verify account ownership.

Include the phone number associated with your Loqsy account and a short note that you want to delete your account.

5. Related policies and contact

Review Loqsy's Privacy Policy for privacy rights, storage, and retention details.

Review Loqsy's Terms and Conditions for account deletion and retention terms.

For support, safety, privacy, grievance, or account requests, contact support@quinaxis.com.